Project management is tough when you’re running your own business and trying to keep track of several different projects at once. I’ve used Outlook and it’s task request and calendaring functionality, but after syncing with services like Plaxo and duping all my appointments and tasklists I wanted something web-based so it would be available anywhere exactly the same. No more dupes, no more redundancy and confusion.
Now, I’ve toyed with project management software and groupware before, mainly in the form of free options like dotProject, but everything I’ve tried like that is so cluttered. As tight-fisted as I am, I am more than willing to pay for something I’ll actually use like ClientExec, for example. Since I read the Signal VS. Noise blog, I was somewhat familiar with BaseCamp and decided to give it a try.
In short here’s the good and the bad.
The good:
- The interface is very slick, clean, and Ajaxy. There are some nice drag and drop features and the overall look and feel is very pleasant and user friendly. One thing that was bad about dotProject was that it was just so clunky looking. This often the problem when engineering types design things that people need to use.
- It’s easy to keep various projects and people separate. Right now I have five separate projects going and each project has a different arrangement of people who can access each one. I certainly don’t want them to be able to view every project, just the ones that allow them access to.
- Projects have their own syndicated RSS feeds. This allows you to keep an eye on what’s going on as people login and close out tasks. The feeds are password protected for your security.
- You can see when people last logged in to check their messages and task list.
The bad:
- For what it does (task management, project management) it’s too expensive. Free options like dotProject have tons more functionality and cost nothing. I would venture that this service is geared to those without their own webhosting yet to use some of the advanced features like file uploads requires offsite ftp access, so that isn’t a good argument. I can’t justify why it’s so expensive. It really possesses a limited range of application.
- The only data export option is to XML. I want to be able to export my tasks, milestones, and contacts to Outlook or CSV.
- You cannot copy file entries, tasks, or messages into other projects. This sucks.
Verdict
If my clients and partners actually end up using this regularly I will keep it. It’s that simple. I have a hunch that email will continue to be the primary method of communication and tracking. After all, if someone wants to check to see if something has been completed they’re more likely to just email or call and ask me versus checking my online task list and milestone calendar. As long as they keep adding features I’ll consider renewing, but I have until the end of October to make that decision.
Here’s a little hack if you want to upgrade to one of the business-level accounts. If you sign-up for the basic paid account ($12 a month) and then upgrade to a higher level of service, they won’t actually bill you for the upgrade until the first month has gone by. So you basically get a free account upgrade for a month. That’s worth $12 at the very least.